In practice

What did that actually mean?

After 31 December 2024, the Token is no longer accepted as an authentication device for web-banking applications or public service platforms.

If you were using the Token, you had the option to link it to the LuxTrust Mobile app at no cost in order to continue accessing these online services.

As part of our commitment to digital inclusion, we are already working to make the LuxTrust Mobile app easier to use for everyone, in accordance with the Law of 8 March 2023 relating to accessibility requirements for products and services.

image app

Corporate Social Responsibility and Digital Inclusion

Our commitments

As the Token contains a battery, it should not be disposed of in a regular waste bin. For this reason, we launched a collection and recycling campaign, which ended on 31 December 2025. You can still drop off your old, deactivated Token:

  • at the Resources Centres of your commune. Click here to consult the list.
  • in the SuperDrecksKëscht collection boxes in various shopping centres. Click here to consult the list.
  • at our premises: IVY Building, 13-15 Parc d'Activités, L-8308 Capellen, Luxembourg.



Questions & answers

Why is the LuxTrust Mobile app more secure than the Token?

The LuxTrust Mobile app enables users to view the context of a transaction, whether it is a connection, a financial transaction or an online payment. Specifically, users can see the amount and beneficiary in the case of a transaction, or the name of the document in the case of an e-signature. This means that they can recheck what they are about to validate, sign or accept, before validating it. It is not possible to display this information on the screen of a Token, it is thus necessary to replace it.

I have linked my Token to another device. What shall I do with my old device?

As the Token contains a battery, it should not be disposed of in a regular waste bin. For this reason, we launched a collection and recycling campaign, which ended on 31 December 2025. You can still drop off your old, deactivated Token:

  • at the Resources Centres of your commune. Click here to consult the list.
  • in the SuperDrecksKëscht collection boxes in various shopping centres. Click here to consult the list.
  • at our premises: IVY Building, 13-15 Parc d'Activités, L-8308 Capellen, Luxembourg.
How is my Token recycled?

The Tokens are collected and transported to a sorting centre (Lamesch). In the dismantling hall, they are placed on a 'separation line' to separate the battery from the electronic and plastic components. Each component is then sent to other specialised treatment centres, depending on the type of waste.

I started the LuxTrust Mobile app activation, but I have not received the SMS. What shall I do?

Please wait a bit longer as it can take up to 6 hours to receive the SMS with the association link. If after this period, you still have not received it, please contact our Customer Care on +352 24 550 550.

I cannot remember my LuxTrust credentials. What shall I do?

Please contact our Customer Care by phone on +352 24 550 550 or by e-mail at questions@luxtrust.lu.

Can I use the LuxTrust Mobile app to connect to online applications from my computer?

The LuxTrust Mobile app allows you to log in and validate payments and transactions even from a computer.

On your computer, enter your usual LuxTrust credentials (User ID and password). Then simply accept the LuxTrust Mobile notification displayed on your smartphone to log in or validate your transactions.

Can I have one or more LuxTrust Mobile apps on the same smartphone?

Only one LuxTrust Mobile app can be installed and activated on the same smartphone.